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Why Can't I enter a Chat Room or whiteboard Session

Clearing the Java Cache


WebCT Vista requires acceptance of a Java Security certificate to enable the Chat Room and Whiteboard tools. Accepting the security certificate is an automated process, however Vista users may need to manually clear the old certificate from the Java Cache in order for the Chat tools to initiate.

*** Before you begin: Verify that you have the correct version of Java. ***


1. Close all windows of Internet Explorer.

2. Click on the start button

Clearing Cache Step 2

3. Click on control panel

Clearing Cache Image 3

4. Click on the Java icon

Clearing Cache Step 4

5.  Click on the delete files button under temporary internet files

Clearing Cache Step 5

6.  Click OK

Clearing Cache Step 6

7. You are done clearing the cache.

 


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