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Frequently Asked Questions
The following questions are frequently heard in regards to the equipment that has been placed in the classrooms. Please take advantage of these links, and if your question is not answered, please contact the Information Technology Helpdesk at 245 - HELP (4357).
User Reguarding Equipment:
How do I turn [the projector] on?
How do I toggle between screens?
How do I get the dvd/vcr display?
All that's showing is the Infocus insignia. What do I do?
There is no sound. What do I do?
There is only sound and no image?
The image is scrambled/keystoned/out of focus. What do I do?
The remote for the projector is missing. Who do I report this to?
User Reguarding Event:
How do I schedule an event?
It's ten minutes until the event starts and I forgot to reserve a [projector, microphone, cd player, technician?.etc?]. What do I do?
I scheduled an event with Event Services, but there are no technicians at my event. What do I do?
How do I turn [the projector] on?
Most of the classrooms have similar setups with minor differences. We are currently working methodically to remove all of the wall switches to decrease the lamp burn-out rate. However, until this is done there remains two separate ways a projector may be turned on.
A) If the remote control does not display a power button, then the projector is most likely ignited using a wall switch. This is usually located next to the teacher's workstation, or directly behind the workstation near the white board.
B) If the remote control does display a power button, then you may use this medium to turn on the projector. However, if you report difficulty with this, please adjust the angle you are aiming at the projector due to the age of that particular model. If changing your position does not help, then you may need a battery replacement in which case you will have to contact the Information Technology Helpdesk at 245-4357.
C) If the remote is missing, please read here.
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How do I toggle between screens?
If you are currently teaching in a classroom which requires the use of a laptop computer or have presentations in which the students are using laptop machines, please press the function key (the FN located at the bottom left of your keyboard) and the F4 button along the top rows. Be aware this toggles the displays to laptop only, screen only, and then both of the screens. Please be patient while it adjusts.
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How do I get the dvd/vcr display?
Depending on the amplifier used for your location, the toggling options for your dvd/vcr may be different. Please see the following instruction demonstrations and choose the one that fits your situation the most. Note that some of the equipment may not be the same, but if the amplifier you are using is the same, follow those instructions: Forms.
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All that’s showing is the Infocus insignia. What do I do?
If only the Infocus insignia is displayed on your screen, you are not set to the correct output source. Please see the following instruction demonstrations and choose the one that fits your situation the most. Note that some of the equipment may not be the same, but if the amplifier you are using is the same, follow those instructions.
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There is no sound. What do I do?
If you are not receiving any sound, please use the following steps for troubleshooting:
A) Mute
a. Check your sound controls to verify that the system is not on Mute. This can be done by going to Start > Control Panel > Sounds and Audio Devices, which will display a screen that gives you the option to manipulate the device volume. Please make sure the first check box with Mute next to it is not checked and that the volume bar is pushed to an appropriate level.
B) Wrong Amplifier Source
Please be patient. This information will be posted as soon as possible. Thank you.
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There is only sound and no image?
Please be patient. This information will be posted as soon as possible. Thank you.
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The image is scrambled/keystoned/out of focus. What do I do?
Please be patient. This information will be posted as soon as possible. Thank you.
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The remote for the projector is missing. Who do I report this to?
In this case, please contact your main secretary so that she may place a work order at the Information Technology Helpdesk and have a technician replace the remote in a timely manner with a model that fits the description.
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How do I schedule an event?
If you would like to schedule an event please contact Event Services and make a reservation.
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It's ten minutes until the event starts and I forgot to reserve a [projector, microphone, cd player, technician, etc]. What do I do?
You can attempt to contact Information Technology and see if it possible for a last minute set up to occur. However, scheduled events to maintain priority in these situations. If this has occurred to you, please contact Event Services in a more timely manner so that Audio Visual can be of assistance for the next time.
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I scheduled an event with Event Services but there are no technicians at my event. What do I do?
If this has occurred, please contact Information Technology Helpdesk at 245-4357 and have them page an Audio Visual technician on duty. Audio Visual Support encourages technicians to arrive thirty minutes in advance to an event and stay until five minutes after the event was to have started. If a technician is not present it is possible that notification did not occur and the technicians were unaware of the event. Please draw this to their attention if this has occurred to you.
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