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Checking the Status of an Incident

Step 1:

Step 2:

Enter your VSU Active Directory (Computer Login) information. If you do not know your username or password, please use our Self-service Password Reset Tool. (If you do not know how to use this tool, please visit our password reset quick reference guide).

Then, click on the Login button.

Step 3:

Under View My Existing Help Requests, in the My Current Help Request area, click the incident you wish to check the status of.

Step 4:

If there is an update to the incident, or any questions related to the incident, it will appear at the bottom under Notes.

Step 5:

The message from IT will give you an update on the request. Once you have read it, click Cancel to return to the incident.

Congratulations! You have successfully checked the status of an incident. If you encounter any issues following these steps, please call the IT Helpdesk at (229) 245-4357, or e-mail us at helpdesk@valdosta.edu. Please note that our work request system can only accept emails sent from a VSU email address.