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Attaching a File to an INcident

In VSU Service Desk, you can attach a file to an incident ticket to provide it to the department that is handling the ticket. However, keep two notes in mind:

Attachments cannot be added at the time an incident ticket is created. You must first create the file, then select it an add the attachment.
However, keep in mind that the maximum attachment size VSU Service Desk is capable of handling is 4 megabytes.

Step 1:

Step 2:

Enter your VSU Active Directory (Computer Login) information. If you do not know your username or password, please use our Self-service Password Reset Tool. (If you do not know how to use this tool, please visit our password reset quick reference guide).

Then, click on the Log on button.

Step 3:

Click View My Existing Help Requests, Then, click on the incident ticket you wish to attach the file to.

Step 4:

In order to update your incident, click the Add Attachment button on the left under the Actions menu.

Step 5:

In the Title field, include a brief description of the file you are attaching. Then, click the Choose File button.

Give Your Attachment a Title

Step 6:

Select the file you wish to attach and click the Open button.

Select a File

Step 7:

Finally, click the Save and close button.

Click Save and Close

Congratulations! You have successfully attached a file to an incident. If you encounter any issues following these steps, please call the IT Helpdesk at (229) 245-4357, or e-mail us at helpdesk@valdosta.edu. Please note that our work request system can only accept emails sent from a VSU email address.