Future Development
Employee Satisfaction Surveys The Helpdesk hopes to be able to add anonymous surveys to the IT Effectiveness Training to determine information such as the satisfaction level of employees, what changes they would like to see managment make, and reporting client-service related incidents. The major challenge of adding this material is the fact that the WebCT system requires a login and password to access content. Normally, the system ties any postings and submissions to the particular username. |
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Helpdesk Full-Time Staff Training The Helpdesk currently employs only one full-time staff member, but provides support for a total of 80 hours per week. Thus, we are planning initiatives to request additional full-time staffing. In order to facilitate training, additional courses will have to be created, focused on the management aspects over the technical aspects of the Helpdesk. This will include material on delegating responsiblities to employees, evaluating employee performance, and scheduling employees for work shifts. |
