Home > Administrative Offices > Information Technology > Helpdesk > Active Directory > Installing System Updates
Installing System Updates
Step 1:
When system updates are available for your computer, you should see an icon that resembles a paper box with a green arrow. Double-click this icon.
Step 2:
You should see a prompt notifying you that Valdosta State University is protecting your computer.
NOTE: If you see a different prompt, DO NOT PROCEED, as this could be a hoax. Instead, please contact the Helpdesk immediately at 229-245-4357 or send an e-mail to helpdesk@valdosta.edu.
If you do see this prompt, make sure the radio button in front of Express (Recommended) is marked.
Then, click the Install button.
Step 3:
You should see a notification balloon showing that software updates are being installed on your computer.
Please be patient, as this process may take several minutes.
Step 4:
After the installation process is complete, if the computer requires a restart, the arrow over the paper box icon will turn red. At this point, please restart your computer.
If you encounter technical issues when using a Valdosta State University's Active Directory system, please contact the Information Technology Helpdesk at 229-245-4357 or send an e-mail to helpdesk@valdosta.edu.
Please note that our work request system can only accept emails sent from a VSU email address.