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Conflict Resolution Services

These services are open to faculty, staff, and students of VSU.

Mediation

Mediation is a voluntary, informal, and structured process in which an impartial third party, called a mediator, helps disputing parties generate and evaluate options for reaching a mutually acceptable agreement. A mediator does NOT have the power to impose an agreement on the parties. Many conflicts can be mediated and the CRC is here to help you. Not all conflicts are appropriate for mediation, including the following:

  • Salary issues
  • University policy
  • Criminal matters

All campus mediators are professionally trained through the Consortium on Negotiation and Conflict Resolution (CNCR). In addition to VSU mediators, where appropriate, trained professionals from other University System schools are available to serve as mediators.

Click here to find out more about the mediation process.

Click here for examples of conflict situations that might benefit from mediation.

If you are interested in exploring mediation as an option for resolving a conflict, contact Dr. Martha Laughlin by email at mjlaughl@valdosta.edu or by phone at (229) 249-4961. Inquires are confidential.

Conflict Coaching

Conflict coaching is a process in which a coach and a client communicate one-on-one for the purpose of developing a strategy and further understanding of the conflict situation to better prepare the client for resolving the conflict. There are four stages to the process where you will explore your conflict-related understanding, interaction strategies, and interaction skills. Conflict Coaching is an empowering and facilitative process that can be used alone or in conjunction with another conflict resolution approach. Conflict coaches have received training through the Consortium on Negotiation and Conflict Resolution Program.

If you are interested in exploring Conflict Coaching as an option for resolving a conflict, contact Dr. Martha Laughlin by email at mjlaughl@valdosta.edu, or by phone at (229) 249-4961. Inquires are confidential.

Conflict Resolution Training

Training on a variety of conflict resolution and conflict management skills is available for student organizations, departments, special groups and individuals. We work with you to customize the format and material to meet your particular needs.

To schedule a training session or obtain access to conflict resolution resources, contact Mrs. Becky Murphy by email at rbowes@valdosta.edu or by phone at (229) 259-5106.

Click here for upcoming classes.